Grootbos Private Nature Reserve

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Grootbos Private Nature Reserve is a unique and award winning five-star lodge. As one of South Africa´s outstanding lodges, our mission is:

Passion
It is our desire for everyone, who visits Grootbos, to have a rewarding and motivating experience.

Excellence
We will be an innovative leader in the hospitality industry and will continually improve our products and services to be a cut above the rest.

Responsibility
We will offer a modern out of the ordinary African experience in our five-star living spaces and at the same time offer an unique nature experience through high quality specialist guided activities to make our customers aware of the importance of an intact nature. We will operate in harmony with nature and through income from our business develop innovative, socially and environmentally sustainable projects.

Fair-play
We will maintain integrity, honesty and fairness in both our internal and external relationships and will consistently live up to our commitments to provide that five-star experience.

Exceeding
We are committed to not just meeting, but exceeding the expectations of our guests through our unremitting dedication to every aspect of service. We will make every effort to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. We will design and deliver our services and products to address their needs. No request is too large and no detail too small.

Collaboration
We will emphasise the sharing of accountability, responsibility and recognition through a climate of teamwork. By working together as colleagues and by treating each other with mutual respect and trust, we will contribute to Grootbos’ overall success more productively than if we worked alone. Grootbos wants proud and responsible employees. Together we will consolidate our position as South Africa´s premier marine and floral destination.

Training
As a five-star accommodation, we are committed to bringing out the best in our people through effective training and meaningful career and personal development, and by encouraging individuality and initiative.